Quality & Regulatory

The Quality and Regulatory team provides embedded expertise across the development lifecycle, shaping design decisions, reducing risk, and enabling confident, compliant delivery in global markets.

Quality and regulatory compliance, propelling projects forward

Insight guided innovation

From the earliest stages, our approach shapes design decisions, accelerates development, and helps clients deliver safer, more effective medical devices, platform technologies, and future innovations. Our specialists work side by side with multidisciplinary technical teams to ensure alignment with client goals and regulatory expectations, supported by an ISO 9001, 13485, and 14001–certified Quality Management System.

Reducing risk and enabling readiness

Our expertise can be delivered as standalone support or fully integrated into product development. We work with clients to ensure supply chain readiness, assessing supplier capability, material traceability, and documentation to meet global requirements, helping reduce risk, avoid rework, and stay aligned with approval and launch timelines. We also support certification, audit readiness, sustainability reporting, GHG disclosures, and EcoVadis submissions across QMS and EMS.

Strategy to robust delivery

Our team is embedded within project activities, working cross‑functionally to align design, development, and regulatory strategy. By partnering early with clients and technical teams, we support planning, risk management, design reviews, and verification to deliver robust outputs and anticipate regulatory expectations that shape timelines, decisions, and long‑term success.

Expert insight for reliable outcomes

We provide a central source of regulatory insight, helping clients navigate an evolving regulatory environment while delivering consistent, reliable design outputs aligned with industry best practice and ISO 13485 risk‑based quality management.

A trusted partner

Trusted by 18 of the world’s top 20 pharmaceutical companies, we provide bespoke support across device discovery, development, and evaluation in complex regulatory environments. By combining regulatory rigour with deep development expertise, we help reduce risk, support confident decision‑making, and deliver efficient, globally aligned outcomes.

Sustainability built into quality

We embed ESG principles within our quality management approach to support responsible global supply chains. This includes ISO 14001 certification, structured sustainability reporting aligned to GRI standards, CDP GHG disclosures, and participation in global initiatives such as EcoVadis, where Crux has achieved a Platinum Rating rating. Backed by independent assurance, we are a trusted partner for organisations navigating evolving ESG requirements.

Areas of expertise

Market Access Strategy

Defining clear and achievable routes to market, based on pragmatic regulatory strategy that can be integrated into device development from the outset to support and guide decision making.

Governed Design & Development

Implementing robust, proportionate design control frameworks that integrate with multidisciplinary development activities, ensuring traceability, consistency, and compliance across the product lifecycle.

Risk Management

Applying a risk-based approach to identifying, assessing, evaluating and controlling risk in line with ISO 14971 to support safe, effective, and compliant products.
Image: An open mechanical engineering technical publication

Submission‑Ready Documentation

Delivering clear, submission‑ready technical documentation aligned with best practice, enabling global regulatory submissions and providing confidence in the quality, consistency, and robustness of development.

Managing Complex Compliance

Supporting studies across regulatory environments, we pragmatically interpret quality and procedural requirements to ensure compliant, proportionate delivery across development activities.
Image: Female in blue gloves injecting sample tissue, adding resolution to early insights with Eye-Tracking

Quality Systems & Compliance

Designing quality management systems compliant with ISO standards, supporting certification, audits, suppliers, sustainability, and continuous improvement to enable project delivery.
Quality and Regulatory builds confidence, reduces risk, and enables innovation. We take pride in our commitment to meeting the strict regulatory and legal requirements that govern medical devices and consumer goods. We are also driving smarter and more sustainable ways to deliver them. Our team thrives on curiosity and collaboration, and we have created an environment where compliance supports creativity.
Dr David Williams  – Head of Quality and Regulatory

Further competencies

Electronics & Software

Electronics & Software

Redefining the possible. From the microscale to the macroscale, our teams specialise in crafting custom electronics solutions for a wide array of tailored applications.
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Applied Sciences

Applied Sciences

We translate even the most complex challenges into real-world scientific principles decoding the solution space, enabling data-driven decision-making with confidence.
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Mechanical Engineering

Mechanical Engineering

From requirements to root cause analysis, testing to tolerance modelling, we boast an extensive range of capabilities to accelerate our clients’ development programmes.
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Design

Design

Our designers sit shoulder-to-shoulder with usability & engineering experts enabling effective exploration of early designs through these intertwined perspectives.
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Human Factors & Usability

Human Factors & Usability

Early & continuous user engagement is crucial for effective solution development. We engage, listen and observe, to ensure we are identifying needs to design the right thing, before designing it right!
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Project Management

Project Management

Turning visions into reality by efficiently coordinating every aspect of your project.
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