Join the team

Head of Design

As Head of Design, your primary focus will be impacting our core design capability offering, centred around industrial design and design strategy, as well as ownership and evolution of the visual identity and digital presence of the business.

The role will have complete departmental accountability, with leadership responsibility for the design team. You will nurture growth and development and spearhead continual improvement of best-in-class design output.

You will have significant input into new business activities, working alongside the Business Development team to strategically support sales efforts with attendance of relevant conferences and events, selling the benefits of our design capabilities into new and existing accounts. You will support with the research and signposting of business development opportunities, tailoring and providing suitable material to support early conversations.

You will thrive in this role by embodying a proactive, action-oriented mindset, consistently surpassing expectations, and operating with a keen sense of vision and integrity. Your active involvement in project development and completion will be pivotal, with regular touchpoints and reporting to the directors. Additionally, you will offer expert guidance and support in the evolution and approval of design-related processes and maintain positive connections with internal and external stakeholders.

Success in this position hinges on your exceptional leadership and communication skills, the ability to influence, and a commitment to nurturing the talents of your growing team. Drawing from your experience, you will excel in addressing, steering and surmounting design challenges, all while keeping a watchful eye on international design trends and their appropriate application to Crux methods and projects.

Check out what the Design Team is all about – Design at Crux

Principal Responsibilities

• Build Crux Product Design’s position in the ownership of user-centred industrial design and strategic thought leadership delivered with clarity and simplicity.
• Work closely with the Business Development team in promoting new business opportunities through nurturing client relationships and managing repeat business by strategically targeting partnerships with clients that allow Crux to be positioned as an industry leader for design excellence.
• Assist with client liaison from attending briefings, project kick-offs and reviews.
• Champion a user-centric design approach with rapid testing and iteration.
• As a part of your role, there will be opportunities to remain close to design work and delivery with the expectation of leading by example.
• Lead the development, recruitment, and engagement of the design team, promoting creativity, adaptability and collaboration.
• Identify and champion industry-leading design standards, practices and systems to enhance our ability to serve existing and prospective clients, overseeing their successful integration into our operations to meet time, cost and quality goals.
• Collaborate closely with fellow members of the senior leadership team to formulate and drive design-focused strategies, translating insight into creative output in a compelling and meaningful way.
• Present design-related budgets and plans, aligning them with our clients’ needs and the evolving business landscape.
• Articulate the unique value our design expertise brings to clients across various markets we serve, highlighting how design supports their success.
• Stay up to date with industry developments and share this knowledge with the design team, fostering a culture of learning and innovation.

What We’re Looking For…

• Strategic Vision: You possess a forward-thinking mindset, consistently exceeding expectations and driving strategically aligned initiatives with integrity and purpose.
• Client Engagement: With a portion of responsibilities dedicated to business development, you excel in cultivating and maintaining client relationships, positioning Crux as a leader in design excellence.
• Leadership Excellence: Your exceptional leadership and communication skills empower you to guide and inspire your team towards achieving shared goals with agility and collaboration.
• Design Expertise: Drawing from your extensive experience, you excel in supporting your team to deliver at the highest level and keeping up to date with the latest ‘value add’ tools, techniques, and approaches.
• Business Acumen: You have a proven track record of translating client needs into commercially viable proposals, with a focus on delivering high-quality, compelling pitches that win projects.
• Business Development: Demonstrated success in driving new business opportunities and strategically targeting partnerships to expand Crux’s presence in both new and established sectors.
• Team Development: Proven experience in recruiting, engaging, and developing high-performing designers.
• Industry Knowledge: Adept at staying updated with industry developments and trends, you actively share your knowledge with the team, promoting a culture of continuous learning and innovation.

In this new role, you will support Crux’s continued growth in the medical and consumer goods sectors. You will proactively create, and nurture leads, working with our internal teams to drive new business with global clients. You will be required to learn and pitch Crux’s capabilities to new leads, passionately communicating our value proposition using technical language.

We work in an exciting space, our clients are positioned across the globe and they specialise in innovative research and development projects. All clients bring unique challenges to solve through the use of clever design and engineering and the client development function is key to translating client needs into commercial opportunities. We’re searching for a dynamic, motivated individual who will bring enthusiasm to our growing team.

Principal Responsibilities:

• Initiating dialogue and managing relationships with new prospect clients
• Lead generation and inquiry to understand client needs
• Managing timelines, meeting scheduling and client requests
• Capturing business opportunities from ongoing client discussions
• Producing accurate, concise reports of commercial opportunities for internal stakeholders
• Presenting commercial insights back to our multi-disciplined design and engineering teams

Skills we’re looking for:

• Commercial awareness and excellent communications skills
• Ability to communicate ideas and work flexibly within a dynamic, multidisciplinary team
• Confidence and self-assurance, prepared to initiate conversation with new leads
• Prior experience working independently and achieving goals
• Strong organisational and time management skills
• Excellent written and verbal communication skills – articulate and diplomatic manner
• Understanding of planning tasks and defining future opportunities

Desirable, but not essential:

• Experience working in a consultancy environment with external clients
• Evidence of an entrepreneurial attitude and commercially-astute decision-making

Crux is looking for an enthusiastic candidate to join our Operations team as an Office Receptionist. The role will include a diverse range of responsibilities, supporting the wider team. This is an exciting opportunity for someone with a few years of office administration or customer service experience looking to further their career.

In this full-time role, you will be managing the arrival experience for our clients and visitors, providing a friendly, welcoming and professional first impression for the business. Additionally, you will be handling incoming calls and managing incoming/outgoing deliveries. Helping the team with general administrative duties will also make up a large part of the role, including managing office supplies and assisting with ad hoc tasks.

On occasion, you will also be required to assist with the logistics and running of user research and human factor studies as part of our design and development projects.

Principal Responsibilities

• Greeting visitors, being professional and friendly (client/visitor experience)
• Building a rapport with regular visitors and clients
• Arranging meetings and ordering catering as required
• Answering the telephone, transferring calls and taking accurate messages
• Sorting and distributing incoming mail
• Arranging outgoing mail and parcel delivery
• Providing flexible support to a dynamic team to ensure the smooth running of the office
• Ensuring office and studio supplies are maintained
• Complete simple maintenance tasks e.g., coffee machine
• Ad hoc research
• Assisting in the arrangement and scheduling of building maintenance
• Support in arranging human factor research schedules, documentation and coordinating participant visits
• Ad hoc cleaning and tidying in client facing areas to maintain high standards

What We’re Looking For…

Someone who is professional, reliable, pro-active, positive, and works to high standards. You must be able to multi-task, effectively prioritise your workload and be highly organised. Additionally, you will have a friendly and accommodating manner, and find it easy to build rapport with clients and colleagues. You will also live out the company values by exhibiting Integrity, Ingenuity and being Invested in everything you do.

Essential

• Previous general office administration, reception or customer service experience
• 5+ GCSEs grade 9-6 (A-C) or equivalent
• Experience in using Microsoft applications, including Excel, Word, PowerPoint, Outlook and Teams
• Enthusiastic, friendly and professional manner
• Great customer service skills, remaining approachable and calm at all times
• Excellent written and verbal communication skills
• Confident to use own initiative and ability to juggle priorities
• Quick learner and an appetite to pick up new skills and technologies
• Meticulous attention to detail
• Adaptable problem solver with a “can do” attitude

Desirable

• Experience of SAP By Design or other ERP systems would be advantageous
• Experience working with ISO 9001 and/or ISO 13485 Quality Management Systems
• Experience working within a consulting environment

Crux is looking for a Sales Engineer to join our team. This is a newly created role supporting Crux’s growth in the medical and consumer goods sectors. You will proactively create, and nurture leads, working with our internal teams to drive new business with global clients. Leveraging your engineering knowledge, you will pitch Crux’s capabilities to new leads, passionately communicating our value proposition using technical language.

We work in an exciting space, our clients are positioned across the globe and they specialise in innovative research and development projects. All clients bring unique challenges to solve through the use of clever design and engineering and the client development function is key to translating client needs into commercial opportunities. We’re searching for a dynamic, motivated individual who will bring enthusiasm to our growing team.

Principal Responsibilities

• Initiating dialogue and managing relationships with prospect clients.
• Lead generation and inquiry to understand client needs.
• Managing timelines, meeting scheduling and client requests.
• Capturing business opportunities from ongoing client discussions.
• Producing accurate, concise reports of commercial opportunities for internal stakeholders.
• Presenting commercial insights back to our multi-disciplined design and engineering teams.

What We’re Looking For…

 Essential:

• Commercial awareness and excellent communications skills.
• Ability to communicate ideas and work flexibly within a dynamic, multidisciplinary team.
• Confidence and self-assurance, prepared to initiate conversation with new leads.
• Prior experience working independently and achieving goals.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills – articulate and diplomatic manner.
• Understanding of planning tasks and defining future opportunities.

 Desirable:

• Experience working in a consultancy environment with clients.
• Evidence of an entrepreneurial attitude and commercially-astute decision-making.