Join the team

As Head of Human Factors and Usability you will thrive in this role by embodying an action-oriented mindset, consistently surpassing expectations, and operating with a keen sense of vision and integrity.  The role will entail a significant client-facing component, and you will be expected to play an active role in the pitching for, development and completion of projects, with regular reporting back to the Directors. In addition, you will be responsible for identifying new capability opportunities, fostering their development within the team, and ensuring the function remains best-in-class through continuous growth and innovation.

You will offer expert guidance and support, play a key role in the evolution and approval of Human Factors related policies and Standard Operating Procedures (SOPs), and act as an ambassador for the company by maintaining positive relationships with both internal and external stakeholders.

In support of growth ambitions across territories, specifically the Crux Boston (US) entity, there will be an expectation for semi-regular travel across Europe and the US to serve client, sales and networking needs. You will be expected to establish and nurture strong relationships with face-to-face meetings as well as attending and networking at relevant conferences and driving Human Factors thought leadership.

Success in this position hinges on your exceptional leadership and communication skills, ability to influence, and a genuine commitment to nurturing the talents of your growing team. You will deploy your experience and knowledge to develop the Human Factors and Usability offering (capability and client experience) as well as on projects and have a keen interest in international trends within Human Factors, Usability and leadership.

With a significant bias toward new business activities, you will be required to harness your team in the preparation and delivery of pitches to clients and prospective clients with a view to landing projects within both new and established market sectors. Success in this endeavour will see pitches translate into well composed, coherent and commercially viable proposals complete with project plans, explanation of scope and vision for the project and ultimately costings. Crux pride themselves on their ability to win projects on the quality of the commercial pitch and with the support of the broad Project Management function, there is an expectation to maintain and own a steady pipeline of opportunities for the team.

You will be committed to: 

• Building Crux Product Design’s position as best-in-class Human Factors capability and strategic thought leadership delivered with clarity and simplicity.
• Working with the leadership teams to assist in the running of the business, you must be an inspirational part of the company and demonstrate our key competencies to build trust, be accountable and drive improvement.

Check out what our Human Factors team is all about: Crux – Human Factors

Principal Responsibilities

Team Leadership and Development

• Oversee the delivery of all Human Factors and Usability related activities.
• Provide technical expert guidance to the Human Factors and Usability team, sales team and senior management.
• Recruit, develop and engage the Human Factors and Usability team.
• Keep up to date with industry developments and share your knowledge with the team and business promoting awareness of Human Factors and Usability at Crux.

Client Engagement and Business Development

• Assist with client liaison from attending briefings, project kick-offs and reviews.
• Be proactive in developing new business opportunities through nurturing client relationships and managing repeat business by strategically targeting partnerships with clients that allow Crux to be positioned as an industry leader for Human Factors and Usability excellence.
• Recruit, develop and engage the Human Factors and Usability team.
• Identify best-in-class standards and procedures to better serve our present and future customers and oversee the successful integration of them into the business.
• Strategic client account management, to generate a strong project pipeline for the function.
• Help Crux become a trusted partner for all our clients – our team will become an extension of theirs and you will help shape and guide their ambitions.

Commercial and Project Management

• Demonstrate commercial awareness to understand our clients’ needs and the world in which they operate to enable us to build and develop new relationships and identify new opportunities.
• Identify best-in-class standards and procedures to better serve our present and future customers and oversee the successful integration of them into the business.
• Identify and implement ways to improve project delivery and act as quality gatekeeper for Human Factors and Usability deliverables.
• Manage commercial performance of the Human Factors and Usability function, including identifying relevant and strategic Capex investment, presenting budgets and plans.
• Responsible for History File Handover and data management ensuring compliance with applicable regulations and legal requirements.
• Demonstrate commercial awareness to understand our clients’ needs and the world in which they operate to enable us to build and develop new relationships and identify new opportunities.
• Identify opportunities and referrals for selling Human Factors and Usability services into client accounts.

Thought Leadership and Promotion

• Articulate the unique value our Human Factors expertise brings to clients across the markets we serve, highlighting how early-stage usability considerations and activities supports their project success.
• Attend and present at relevant conferences and events to represent Crux and share forward-thinking thought leadership externally and nurture key members of your team to do the same.
• Proactively promote the Crux USP with thought leadership and content creation, PR and marketing assets.

What We’re Looking For…

Essential:

• Proven experience in a Human Factors leadership role.
• Client facing experience including pitching and delivery.
• Experience of leading, developing and building teams.
• Strong commercial awareness.
• Experience of applying Human Factors to Medical device development
• Excellent strategic planning and organisational skills.
• Effective presentation and interpersonal communication skills with internal and external stakeholders.
• Experience with statistical analysis and data analysis methods/tools for technical reporting on Human Factors (HF) studies.
• Knowledge of current research methods.
• The ability to travel to the US for the expansion of the Boston office.

We’re on the lookout for exceptionally talented individuals with a relevant engineering degree (Mechanical, Aerospace, Materials) or similar (Applied Physics, Data Science, Maths, etc.) to join our Applied Sciences team. This role offers a unique opportunity to help shape the future of engineering within the medical devices and pharmaceutical industry, applying advanced simulation techniques to solve complex challenges.

As a Senior Applied Sciences Engineer with a strong focus on Computational Fluid Dynamics (CFD) and Finite Element Analysis (FEA), you will lead high-impact projects using STAR-CCM+ for CFD and Abaqus for FEA. This role involves applying advanced simulation techniques and providing strong engineering insights across a range of challenging projects in the medical and consumer product sectors. You will oversee the technical work of junior engineers, manage team development, and play a key role in project execution from start to finish.

Principal Responsibilities

• Lead advanced CFD simulations using Star-CCM+.
• Execute detailed FEA studies using Abaqus, focusing on structural integrity, material behaviour, and stress analysis.
• Demonstrate complex mathematical modelling and simulation expertise across diverse projects.
• Rapid prototyping, lab testing, and design of experiments to validate and refine engineering solutions.
• Proficient in CAD for generating concepts, detailed design of components, and creating technical drawings and manufacturing specifications.
• Prepare high-quality technical reports and comprehensive design documentation.
• Confidently communicate project value to clients and stakeholders, demonstrating technical authority.
• Build strong client relationships and identify new business opportunities and referrals.
• Lead a team of Applied Sciences engineers, guiding them to successfully realise technical solutions.

Line Management Duties

• Mentor and support junior staff, guiding them in their technical development and project tasks.
• Support the development of individual objectives for team members, with regular 1:1 sessions.

Additional Responsibilities

• Collaborate with the marketing and sales teams to develop presentation materials and participate in client pitches.
• Stay current with industry innovations, sharing new insights and techniques within the team.
• Contribute to Crux’s ongoing improvement by suggesting and implementing process enhancements.

What We’re Looking For…

Essential:

• Degree in Mechanical Engineering, Aerospace Engineering, Applied Physics, or a related field.
• Proficient in CAD software for design, modelling, and technical drawing creation.
• Strong skills in computational modelling, particularly in fluid dynamics and structural analysis (preferably Star-CCM+ and Abaqus).
• Competence in coding (Python, Matlab) for data analysis and simulation automation.
• Hands-on experience in experimental testing, prototyping, and the design of experiments.
• Proven track record of problem-solving and a proactive approach to complex engineering challenges.
• Excellent communication skills and experience with client-facing roles.
• Experience in mentoring, reviewing technical work, and managing junior engineers.

Desirable:

• Knowledge of materials engineering and manufacturing processes.
• Familiarity with medical device design standards and regulatory requirements.

We are looking for an experienced Office Manager who has a passion for excellence and outstanding attention to detail to join our Bristol team.

In this fast-paced role, you will be responsible for the management and supervision of our Front of House team, schedule all servicing and maintenance requirements for the building and carry out essential administrative tasks to ensure the seamless daily operations of the office.

You’ll play a vital role in promoting a safe and efficient work environment, work closely with the Operations and Quality teams to ensure full compliance with health and safety standards including first aid and fire safety protocols. Additionally, you’ll provide high-level executive support to senior colleagues as needed.

We’re looking for someone who is proactive by nature, thrives on problem-solving and consistently goes the extra mile to get the job done. If you’re passionate about creating a positive, productive workplace, we’d love to meet you!

Principal Responsibilities

• Oversee day-to-day office operations
• Manage and support the Front of House (FOH) team
• Supervise FOH team to carry out visitor procedures, including ensuring guest sign-ins, issuing visitor badges, and confirming compliance with security protocols
• Schedule all servicing and maintenance for office buildings
• Maintain fire safety records
• Conduct regular Health and Safety (H&S) checks, record accident and near miss reports and sit on our internal H&S team
• Identify and coordinate building improvements and planning
• Carry out Standard Operating Procedure, H&S and other training as part of new starter inductions
• Act as Key Holder and provide Key Holder training as needed
• Plan and manage companywide events
• Book travel for internal staff and clients, including; flights, taxis, hotels, car hire etc.
• Accurately handle petty cash requests
• Provide administrative support to the Operations and Quality function and wider Crux team
• Provide executive support to senior team members
• Encourage employees to adhere to Crux policies and procedures within the office
• Working with the Head of Operations to set the office budget for supplies, maintenance, and events

What We’re Looking For…

Essential:

• Minimum 1-2 years experience working in a similar role
• Strong administrative skills
• Detail-oriented
• Proficient in all Microsoft Office platforms
• Hardworking and proactive with strong problem-solving abilities
• Excellent organisational and communication skills
• Ability to take ownership and execute tasks efficiently
• Personable, service-orientated approach
• Ability to meet deadlines, multitask and work under pressure
• Trustworthy, reliable and willing to go the extra mile

Desirable:

• Line management experience
• First Aid and Fire Warden training
• Experience with Legionella testing

Crux Product Design is looking for a talented Project Manager to join our project management team in Bristol. This is an excellent opportunity for someone looking to further their career and work on some of the world’s most exciting product development projects.

In this role, you will work with our multi-disciplinary design and engineering teams to project manage the development of medical and consumer goods devices, from concept through to production. This is a key position of responsibility and your success in this role will be central to the success of the company. We need an innovative, experienced and delivery focused individual with the drive and enthusiasm to push forward relentlessly in a fast paced and supportive team environment.

Check out what our Project Management team is all about: Crux – Project Management

Principal Responsibilities

• Managing multiple design and development projects, ranging from initial concept, product definition, design & development, and transfer to manufacture
• Leading and working with the project teams to solve challenging design, mechanical engineering, electronics, and software challenges
• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance
• Managing project timelines, budgets and risks
• Ensuring clear communication and awareness of project status with respect to timeline, budget and quality with internal stakeholders at all levels including Directors
• Managing, allocating and approving resource for projects, and managing interdependences between projects
• Managing relationships with our clients, building trust and collaboration
• Capturing business opportunities from ongoing client project activities
• Creating project proposals/quotations including defining project schedules and budgets
• Producing accurate and timely reporting of project status to clients and internal stakeholders

What We’re Looking For…

Essential:

• A 1st or 2:1 degree in an engineering or other relevant discipline
• A minimum of 2 years’ project management experience, managing medical device design and technology development projects
• A project management track-record gained within a highly technical and team-oriented environment
• Strong organisational and time management skills with experience of formal project reporting
• Ability to clearly communicate ideas and work flexibly within a dynamic, multidisciplinary team
• Excellent written and verbal communication skills with an articulate and diplomatic manner
• Experience of planning multiple parallel tasks and defining project scope, goals and deliverables
• Ability to track project progress and deliver projects on-time and to budget
• Ability to address issues as they arise, and both make and drive decisions
• Excellent presentation and interpersonal communication skills
• Strong stakeholder management

Desirable:

• Experience working to ISO 13485 and ISO 14971, or to the equivalent regulations and requirements of the FDA
• Experience working within a consulting environment
• An industry recognised Project Management qualification or certification

We’re on the lookout for a talented Senior Mechanical Engineer to join our team. If you’re interested in working on multi-disciplinary engineering projects that tackle some of the toughest briefs in the medical and consumer goods sectors, then we want to hear from you!

As a Senior Mechanical Engineer at Crux, you will be leading high-profile client projects whilst also having a key role in the development of the team’s capabilities and operating processes. You will lead from the front, consistently demonstrating excellence in analytical, creative and experimental skills to ensure the successful delivery of project work to your clients.

Check out what our Mechanical Engineering team is all about: Crux – Mechanical Engineering

What We’re Looking For…

• Achieved a First classification in a relevant accredited degree program.
• 5+ years of experience in hands-on engineering roles with demonstrable achievements.
• Technical leadership skills and an ambition to develop others in your areas of expertise.
• A track record of excellence in technical work and communication.
• Strong mathematical skills and ability to apply “first principles” to problems.
• In-depth knowledge of a wide range of engineering processes.
• Experience managing clients, customers or other external stakeholders.

Crux is on the lookout for talented Advanced Mechanical Engineers. We love to solve the hardest technical problems and see the impact it makes. At Crux, our Advanced Mechanical Engineers work on multidisciplinary projects in medical device development, sustainability, consumer goods and beyond. As part of our team, you will work directly with multinational “household name” clients on projects requiring design, prototyping, analysis and testing and will support the wider Crux team through leadership in your areas of expertise.

Check out what our Mechanical Engineering team is all about: Crux – Mechanical Engineering

What We’re Looking For…

• A strong First classification in a relevant accredited degree program.
• 3+ years of experience in a hands-on engineering role with demonstrable achievements.
• A genuine and demonstrated enthusiasm for engineering.
• Strong mathematical skills and ability to apply “first principles” to problems.
• Knowledge of engineering materials and manufacturing processes.
• Hands-on experimental and/or prototyping skills.
• Meticulous attention to technical and written detail.
• Ability to build relationships and work with teams and clients.

Crux is on the lookout for talented Mechanical Engineers. We love to solve the hardest technical problems and see the impact it makes. At Crux, our Mechanical Engineers work on multidisciplinary projects in medical device development, sustainability, consumer goods and beyond. As part of our team, you will work directly with multinational “household name” clients on projects requiring design, prototyping, analysis and testing.

Check out what our Mechanical Engineering team is all about: Crux – Mechanical Engineering

What We’re Looking For…

• A strong First classification in a relevant accredited degree program.
• At least 1 year of experience in a hands-on engineering role.
• A genuine and demonstrated enthusiasm for engineering.
• Strong mathematical skills and ability to apply “first principles” to problems.
• Hands-on experimental and/or prototyping skills.
• Meticulous attention to technical and written detail.
• Ability to build relationships and work with teams and clients.

The Senior IT Support Engineer is responsible for overseeing the architecture, security, and long-term planning of IT systems. This role involves leading IT infrastructure projects, managing large-scale systems, and providing high-level support to the organization. The Senior IT Support Engineer plays a pivotal role in ensuring the stability, security, and scalability of the company’s IT environment, while also mentoring junior staff and influencing IT strategy.

Principal Responsibilities

IT Infrastructure Leadership:

• Oversee the design, implementation, and maintenance of the company’s network infrastructure.
• Manage complex server environments, including virtualization, storage solutions, and cloud integration.
• Lead in the development and execution of IT strategy for scalability, security, and performance.
• Ensure high availability of critical systems and lead disaster recovery initiatives.

Advanced Network & System Administration:

• Maintain and optimize enterprise-level network solutions, including routers, switches, firewalls, and VPNs.
• Administer cloud services (e.g., Microsoft Azure) and integrate them with on-premises systems.
• Ensure the security and compliance of IT systems through the implementation of robust security protocols.
• Manage backups, data integrity, and disaster recovery planning for critical IT systems.

Project Management:

• Lead IT infrastructure projects from planning through execution, ensuring timely delivery and budget adherence.
• Collaborate with other departments to ensure IT solutions align with business objectives.
• Plan and implement system upgrades, migrations, and the deployment of new technologies.

Leadership & Mentorship:

• Provide technical leadership to the IT team, offering mentorship to engineers and junior staff.
• Set technical standards and ensure the IT team adheres to best practices.
• Conduct performance reviews for junior team members and assist in career development planning.

Documentation & Reporting:

• Maintain up-to-date documentation for IT infrastructure, including network diagrams, system configurations, and security protocols.
• Provide regular reports on IT system performance, security audits, and upcoming infrastructure needs.
• Update the IT knowledge base with advanced troubleshooting procedures and system best practices.

What We’re Looking For…

Essential:

• Expert-level knowledge of network design and administration, including advanced configuration of routers, switches, firewalls, and VPNs.
• Proficient in managing large-scale server environments and virtualization technologies (e.g., VMware, Hyper-V).
• Advanced knowledge of cloud services (e.g., Microsoft Azure) and their integration with on-premise infrastructure.
• Strong understanding of cybersecurity principles, including intrusion detection, firewalls, encryption, and compliance.
• Expertise in disaster recovery planning, backup solutions, and ensuring data integrity.

Soft Skills:

• Leadership: Demonstrates strong leadership in guiding the IT team and influencing IT strategy.
• Strategic Thinking: Plans and implements long-term solutions that align with business objectives.
• Problem Solving: Handles complex system issues with a focus on proactive problem prevention.
• Communication: Clearly communicates technical information to both technical teams and business stakeholders.
• Project Management: Oversees multiple IT projects, balancing timelines, budgets, and quality.

Desirable:

• Microsoft Expert certifications
• Azure Solutions Architect
• CompTIA Security+ or equivalent security certification
• CCNA certification
• Bachelor’s degree in a related field (e.g., Information Technology, Computer Science)

The Marketing Manager plays a crucial role in the development and execution of marketing strategies to promote our services, drive brand awareness, and attract customers.

You will be responsible for planning and implementing marketing campaigns across various channels to support our business development activities and our wider company objectives. This role involves conducting market research, analysing market behaviour, and developing content and promotional materials.

Principal Responsibilities

Campaign Development & Execution:

• Create and implement marketing campaigns to promote products, services and events.
• Develop and distribute engaging content for social media, blogs, emails, and other digital channels.

Market Research & Analysis:

• Conduct market research to identify target audiences and opportunities for new campaigns.
• Analyse competitor strategies and provide insights for better positioning.
• Track marketing trends, customer preferences, and key industry data.

Content Creation & Management:

• Collaborate with team members to create effective marketing content.
• Oversee the production of marketing materials such as brochures, banners, email templates, and presentations.
• Write compelling copy for websites, blogs, social media posts, and email newsletters.

Data Tracking & Reporting:

• Monitor and analyse the performance of marketing campaigns using tools like Google Analytics, CRM systems, and social media platforms.
• Prepare detailed reports on campaign effectiveness, return on investment (ROI), and key performance indicators (KPIs).
• Use data to recommend improvements to marketing tactics and strategies.

Collaborative Efforts:

• Work closely with the sales team to align marketing initiatives with sales objectives.
• Collaborate with product development, public relations, and customer service teams to ensure consistent brand messaging.

 Event Planning & Coordination:

• Plan and execute promotional events, trade shows, and webinars.
• Manage event logistics, marketing materials, and post-event follow-up.

What We’re Looking For…

Essential:

• 3 or more years marketing experience in a similar B2B marketing role.
• Experience in formulating marketing strategy and compiling marketing plans as well as campaign execution.
• Strong writing and storytelling skills, with the ability to create engaging content across social media, blogs, white papers, thought pieces, CRM and email communications.
• Proficiency with digital marketing tools such as Google Analytics, SEO, SEM, and CRM systems.
• Good analytical kills with the ability to interpret and leverage data to make data-driven decisions.
• Excellent project management and organisational skills to manage multiple projects and deadlines.
• Strong verbal and written communication skills for cross-functional collaboration.

Desirable:

• Experience in a consultancy environment.
• Experience in the medical, pharma or health industries.

We are on the lookout for talented undergraduates to join us for 12-month placements working on the hardest technical problems and seeing the impact we can make.

Mechanical Engineer Interns at Crux work on full-lifecycle, multidisciplinary projects in medical device development, sustainability, consumer goods and beyond. As part of our team, you will work directly with multinational “household name” clients on projects requiring design, prototyping, analysis and testing.

Check out what our Mechanical Engineering team is all about: Crux – Mechanical Engineering

What We’re Looking For…

• On track to achieve a strong First classification in a Mechanical Engineering (or similar) accredited degree program.
• A genuine love of engineering that is easy to demonstrate.
• Strong mathematical skills and ability to apply “first principles” to hard problems.
• Meticulous attention to technical and written detail.

Ability to build strong relationships with teams and clients

We’re on the lookout for exceptionally talented individuals who are studying for an engineering degree (mechanical, aerospace, materials) or similar (applied physics, data science, maths etc.) to join our Applied Sciences team. Alongside design, engineering and lab testing, we use a mix of physics-based models and machine learning techniques to design and improve technologies for the real world.

This role is a unique opportunity to help change the face of engineering within the medical devices, pharmaceutical, and consumer industries. The role is ideal for those who like a mix of computer-based modelling and hands-on experimentation.

Check out what our Applied Sciences team is all about: Crux – Applied Sciences

What We’re Looking For…

• On track to achieve a first-class degree in a relevant accredited program.
• A genuine love of engineering that is easy to demonstrate.
• Strong mathematical skills and ability to apply “first principles” to hard problems.
• Knowledge of engineering materials.
• Creativity and enthusiasm.
• Meticulous attention to technical and written detail.
• Ability to build strong relationships with teams and clients.

We’re on the lookout for exceptionally talented individuals who are studying for an engineering degree (mechanical, aerospace, materials) or similar (applied physics, data science, maths etc.) to join our Applied Sciences team. Alongside design, engineering and lab testing, we use a mix of physics-based models and machine learning techniques to design and improve technologies for the real world.

This role is a unique opportunity to help change the face of engineering within the medical devices, pharmaceutical, and consumer industries. The role is ideal for those who like a mix of computer-based modelling and hands-on experimentation.

Check out what our Applied Sciences team is all about: Crux – Applied Sciences

What We’re Looking For…

• On track to achieve, or have recently graduated with, a first-class degree in a relevant accredited program.
• A genuine love of engineering that is easy to demonstrate.
• Strong mathematical skills and ability to apply “first principles” to hard problems.
• Knowledge of engineering materials.
• Creativity and enthusiasm.
• Meticulous attention to technical and written detail.
• Ability to build strong relationships with teams and clients.